CQC welcomes new inspection feedback

The Care Quality Commission (CQC) is asking people who use and run health and adult social care services, and the public, at large for views on the regulator’s plans for inspecting and rating care services.

Over the past year, CQC has been developing a new approach to the way it works. The main elements of the new approach are larger, more specialist and expert inspection teams led by chief inspectors, greater involvement in inspections by members of the public with personal experience of services, better use of information to identify risks and plan inspections, and ratings for all health and adult social care services.

The consultation launched yesterday is on the detailed guidance on how CQC will regulate, inspect and rate NHS acute hospitals, mental health services, community health services, GP practices, out of hours services, care homes, home care services, and hospice services.   

CQC Chief Executive, David Behan, said: ‘Over the past six months we set out proposals for different types of care services and we have been testing our new style inspections in hospitals, mental health and community health services and will be testing them in adult social care services and GP practices from this month.  

‘The changes we are making are vital to ensuring that we are able to make sure that health and social care services provide people with safe, effective, compassionate, high quality care and encourage care services to improve. Throughout these changes, we will always be on the side of people who use services and it is important to us that we hear what people think of our plans.’

Secretary of State for Health, Jeremy Hunt, said: ‘A new, independent and rigorous inspection regime will give the public vital information on health and social care performance, and the Chief Inspectors will shine a light on areas where improvement is needed. The CQC is seeking views on important elements of their inspection programme and I would encourage patients and all other interested parties to respond. This will help to drive up quality.’