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Care UK Outstanding Rating

Perry Manor care home in Worcestershire has become Care UK’s fourth home to secure an outstanding rating from the Care Quality Commission (CQC).

The home, which opened in 2014, has places for around 80 residents and is the first older people’s care home in Worcestershire to be rated as outstanding.

One of the five areas where the inspectors gave the highest rating was for leadership - which is spearheaded by Home Manager, Katherine Matthews.

Katherine said: “I’m over the moon the CQC’s inspectors have rated us ‘outstanding’. My team constantly strives to create the very best caring and supportive atmosphere for the residents here at Perry Manor. It’s brilliant to have our hard work recognised by the national care regulator.

“I’m incredibly proud of the team, and our ‘outstanding’ rating just shows the dedication and commitment every one of them has to making Perry Manor a fantastic place to live. I would like to say thank you for their hard work - something which I know is echoed by the residents and their families here at the home.”

Inspectors commented on the philosophy of the home, and how it focuses on residents being supported to live the lives they chose. The team were commended on their ‘can do’ attitude which enhances residents’ quality of life.

Credit was given to the team for including residents in all decisions about the home’s environment. It was noted that the team’s willingness to spend time with, and create special moments for, the residents was clearly appreciated by their loved ones.

Inspectors noted that the inclusive approaches the team had developed to support people with dementia was exceptional, including team members positioning themselves in one resident’s reality which is orientated to their working life.

The report also told how the home’s person-centred care plans detailed information about individuals’ likes, dislikes, aspirations and care needs. In addition, the home’s ‘Wishing Tree’, has allowed the lifestyle team to arrange trips and activities based on residents’ aspirations on both a planned and spontaneous basis. 

Praise was given for the strong links the home has within the local community, including relationships with schools, charities and interest groups, as well as creating a support network for people caring for loved ones in the local area.

Care UK’s other outstanding homes are Broadwater Lodge in Surrey, and Mildenhall Lodge and Cleves Place in Suffolk.

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