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Harriets care home 'must improve'

Harriets care home ’must improve’

CQC inspectors have identified a number of repeated concerns following an inspection of Harriets care home based in Workington.

The inspection was carried out in November 2014 in order to follow up on improvements required at a previous visit in August 2014.

At this latest inspection CQC found improvements had been made to ensure the safe administration of medication, however concerns remained in relation to care and welfare, cleanliness and infection control and the provider’s ability to assess and monitor the quality of service.

Overall, inspectors found that the care home was still failing to provide care which was safe, effective, responsive or well led.

Inspectors were concerned that care plans at the home were poor, with gaps in the records to tell staff how to meet people’s needs. Risk assessments for people living in the home had not been reviewed and updated following incidents and injuries.

Robust and effective systems were not in place to ensure the prevention and control of infection. Appropriate cleaning materials were not available and a corporate policy for decontamination of the home could not be located upon the inspection team’s request.

CQC also found the home did not have an effective system to monitor the quality of service being provided.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North said: “While we did see some caring interactions between staff and people living in the home, the poor standards of care planning and safety issues we identified needed urgent attention. The residents receiving care from Harriets are entitled to receive services which are safe, effective, compassionate, well led, and responsive to their needs.

“We have shared our findings with Environmental Health and Public Health England. We are continuing to monitor Harriets very closely in liaison with the local authority to ensure that people receiving care are not at risk of immediate harm.”

Ms Westhead added that CQC is considering taking further action against the service, but cannot provide details at this stage for legal reasons. If the regulator decides to take enforcement action, the care provider will have the opportunity to challenge the decision.

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